IT Support Specialist - System & Network Optimization

Join PT Paradigm Divitae Nusantara as an IT Support Specialist and play a pivotal role in ensuring seamless IT operations that drive business success. Based in the vibrant hub of Badung, Bali, you will be responsible for maintaining, troubleshooting, and optimizing our IT infrastructure. This role offers a unique opportunity to work in a dynamic environment, leveraging your expertise to support our company's growth and innovation.

As an IT Support Specialist, you will be at the forefront of our IT operations, providing technical assistance and support to our employees. You will work closely with our IT team to ensure that our systems and networks are running smoothly, and you will be responsible for troubleshooting and resolving any issues that arise. This role requires a proactive and detail-oriented individual with a strong background in IT support and a passion for technology.

PT Paradigm Divitae Nusantara is a company that is committed to excellence and innovation. We are a leading player in our industry, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in IT support, then we invite you to apply for this exciting opportunity in Badung, Bali.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees, ensuring minimal downtime and maximum productivity.
• Maintain and optimize our IT infrastructure, including servers, networks, and workstations.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain IT systems and applications.
• Monitor system performance and implement improvements to enhance efficiency.
• Document IT processes and procedures for future reference.
• Assist in the implementation of new IT solutions and technologies.
• Provide training and support to end-users on IT systems and applications.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in IT support roles.
• Proficient in using IT support tools such as ServiceNow, Jira, and Confluence.
• Strong knowledge of networking concepts and protocols.
• Familiarity with Windows Server and Active Directory.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

🛠️ Keahlian

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